Shipping policy

Processing Time

All personalized memorial keepsakes, including urns, jewelry, and other custom items, require a processing time of 4-8 weeks before shipping. Non-personalized items typically ship within 5-7 business days.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and the weight of the items. Standard shipping within the U.S. typically takes 3-7 business days after processing. Expedited shipping options may be available at an additional cost.

International Shipping

We ship to select international destinations. Shipping times and costs vary depending on the destination. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update.

Lost or Delayed Shipments

We are not responsible for delays caused by carriers, customs, or unforeseen circumstances. If your package is lost in transit, please contact the shipping carrxjiamiier directly. If you need assistance, feel free to email us at xjiami135@gmail.com.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. If an order is returned due to an incorrect address, the customer will be responsible for additional shipping fees to reship the item.

Contact Us

If you have any questions about our shipping policy, please contact us at xjiami135@gmail.com.